Terms and Conditions

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

TOHFAYSHOFAY reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from TOHFAYSHOFAY?s suppliers, TOHFAYSHOFAY shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and TOHFAYSHOFAY cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Substitution Policy

Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.

In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order/Delivery Confirmation E-mail

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact TohfayShofay.

In case you have not received an Order Confirmation e-mail us at hello@tohfayshofay.pk

You will also receive a Delivery Confirmation e-mail when your order has been delivered.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Details

Order delivery is totally subjected to the payment credited in TohfayShofay  a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards

Communications

You agree to receive communications from us by e-mail, or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that TohfayShofay provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.

Feedback and Suggestions

At TohfayShofay, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can write to us at hello@tohfayshofay.pk

Your feedback and suggestions are important to us.

Damaged/Defective Products

If any product received by you is damaged/defective, you can let us know the same. You can e-mail with the photographs of the same at hello@tohfayshofay.pk, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by TohfayShofay, it takes 7-10 business days for the refund amount to reflect in your account.

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